Business Process Management

By outsourcing business process management to FLINK, we will ensure leveraging all the necessary approaches using tools of process improvement methodology. In terms of finances and time consumption, we will to be able to deduce exactly where identity process gaps are that impact cost, productivity and customer experience. We work to reduce the error rate of calculations that results in overpaying, which debilitates your financial framework. We determine which tasks could be done in a more productive manner to reduce time spent on them, and consequently allocate the time saved to more important business matters.

Other benefits include:

• Better performance and improved quality
• Offering help in documentation and modelling
• Aid in performance management to achieve desired outcomes (identifying, controlling and monitoring metrics performance)

We research your business processes and identify which ones are best suited for outsourcing, in addition to listing all the benefits that you will reap from such a decision.

FLINK works to automate your business processes and improve the smoothness of your transactions. Digitizing any paperwork you have, we take your workflow online for easier and swifter execution of tasks.

Process Automation using RPA
Robotic Process Automation (RPA) is a technology that allows a computer program -a robot- to replicate otherwise manual processes in an automated, repeatable and reliable manner. Through careful analysis and documentation of your processes, we can identify opportunities for automation by using RPA technology.

Benefits realized through using RPA would include:

• Mostly error-free operations
• Abundant increase in efficiency
• Improved customer experience (whether internal or external)
• Empowering employees to focus on more complicated and value-generating processes

Accounting
We will send out payment due notices to your clients, and generate extensive reports. FLINK will, furthermore, ensure that all your records are digitized and kept safe. Hence, FLINK will manage all your accounting functions in a streamlined and methodical manner to ensure we save you time that could be well spent on more pressing business matters.

Quality Management
You could be satisfied with your current quality results, but you may not know that there is actually room for improvement; through FLINK’s analysis, we will investigate how your business processes could produce better quality that could better retain your current clients and lure in potential clients. In addition to reducing your exposure to E&O risk, we will aid in running a quality assurance program for existing operations.