Outsourcing provides a wide variety of benefits. When you outsource, you enjoy the increased employee efficiency and productivity that comes with leaving your current employees to focus on your customers’ happiness, marketing, and product sales while our FLINK team focuses on the back-office operations

Additionally, with FLINK’s help your business will benefit from unified process management, aligned team objectives, increased process quality, and results that will help your business grow more smoothly.

By outsourcing, you will also save by reducing your hiring rates and, accordingly, on payroll costs, attrition, training, and supervision costs. You can also save on your utilities and infrastructure bills.

With a merger or an acquisition, business process outsourcing enables faster integration. You can enjoy the synergies with minimal hassle.

FLINK holds three major pillars of strength: insurance expertise, use of technology, and knowledgeable team, along with our refined processes, we will be able to take your business to the next level of success. We pride ourselves in our high quality of Backoffice process, our building on team expertise, and our first-rate performance management practices and monitoring.

We also follow a solid policy on handling privacy and security of data, since your data is kept with you and access is restricted.

The choice of Egypt as a location comes with many geographical benefits, including: time zone (+2GMT), strong Internet backbone and infrastructure, big pool of university graduates +500k annually, over 20 languages spoken and written, low attrition rates, and attractive real estate costs. Taken together, all these features enable FLINK the opportunity to offer your company the highest quality of services with very competitive pricing compared to any other BPO destination in the world.

You will be able to access and monitor the daily work and progress from your system, as previously designed during the transitioning plan.

The transition process depends on many factors: whether you are using your own team or an outsourcer, in addition to the level of documentation of the processes you need to outsource and the number of processes that are being transferred to FLINK. We manage the approach, settle on the transition, and handover a plan within 2-3 months working days.

FLINK provides your business with an agreement on performance, quality reports, and frequency of reporting which will be shared or accessed in the promised time.