FLINK Solutions

Meet The Team

Waseem comes with more than 23 years in business and financial management, launching startups, and leading growth companies through solid business and financial practices.

Worked through his long track in MNCs, and different sectors, namely GE Health, Giesecke & Devrient, LINKdotNET, and Mobinil, and later in the telecommunications giant Orange.

He held many financial, and business management titles through his career. Within his business responsibilities launched and managed call centers, business process outsourcing, and knowledge process outsourcing firms, and currently investing in BPO & KPO startups.

Waseem joined numerous associations, and public entities promoting the telecommunications industry in Egypt as an industry expert, and is mainly concerned with promoting Egypt as a center of excellence in the BPO, and KPO globally.

Waseem Arsany

Chief executive officer
Waseem.arsany@flinksolutions.com

Raed comes with more than 25 years of experience in customer care management, contact centers startup and management, IT management, Business Consulting and Business Process Management.
He started by managing contact centers as small as 4 agents and as big as 2500 agents operating voice inbound/outbound, email, online chat and social media channels.
Raed was always involved is setting the technology road map & making technology decisions for improving customer experience and increasing efficiency. 

He has a BSc in Automatic Control & Computer Engineering from the faculty of engineering, Ain Shams University. He’s also an MBA holder from Nile University (in collaboration with IESE Business School, University of Navarra, Spain)

Raed Mounir

Chief of Operations
Raed.mounir@flinksolutions.com

Shannon is an experienced finance professional with expertise in sales, portfolio management, and team leadership, specifically in the insurance industry. With a track record of achieving impressive asset growth and maintaining strong customer relationships, Shannon excels in driving financial success.
As a licensed financial advisor, Shannon brings expertise in private wealth management, investment banking, and research. Currently pursuing the ACCA Level II certification, Shannon combines theoretical knowledge with practical skills to analyze data and communicate complex financial information effectively.
Passionate about optimizing returns and managing risk in the insurance industry, Shannon is a dynamic and results-oriented finance professional. With extensive experience in sales, portfolio management, and team leadership, Shannon is eager to contribute expertise to organizations seeking a seasoned leader in the insurance sector.

Shannon Harris

Business Development Manager
Shannon.harris@flinksolutions.com

Kamel comes with 13 years of experience is sales management in the telecommunication and insurance industries, he’s been working at FLINK Business Solutions for the past 4 years.
His role at FLINK always has him keeping a keen eye on the Client's needs and areas of improvement', which I turn to success stories with the help of my hands on operational experience and using every resource available to help my client grow.
• Applying sound expertise in a Project Portfolio Management area to support the operations team
• Support clients to enhance business results, solve bottlenecks, enhance quality scores, and better financial results.
• Providing options for improvement / optimization of processes

Mohamed Kamel

Business Development Manager
m.kamel@flinksolutions.com

Vicky has a great passion for finance and business development. Before joining GICMB as a Senior Associate, she set up her own consulting firm to help clients build strategic partnership with Hu-run Report to build and increase brand awareness and implement business development plans for listed companies.
She has accounting background. She worked in Citi Group. Vicky is very creative and passionate in both personal and professional life.

Vicky Tang

Business Development Manager
Vicky.tang@flinksolutions.com