FLINK operates from different locations encompassing a capacity of 10,000+ SQM within a gated community, and is connected to Internet access from various telecom exchanges through fiber optic cables and premium support.

In terms of resource flexibility, you decide whether to increase or decrease resources, as per your preference. Additionally, for quicker and easier communication, we will provide a dedicated point of contact that can directly take action. Maintaining our quality rates, FLINK will continuously aim at improving your process performance and customer experience through data analysis and insights.

Infrastructure

• Sound-absorption workspace with customized seating layout
• Air conditioning and fire alarm systems
• Physical security and power generators
• Microsoft, Cisco and Genesys certified support teams
• Diverse network hardware and servers

Omni-channel services include

• Chat
• Email
• Social Media messaging
• Social Media moderation
• Voice/Video calls

Outbound Contact Center

FLINK captures the strategic objectives of the campaign and devises a comprehensive project plan. We test all technical requirements, and handle the recruitment of new hires, and run knowledge and quality management readiness processes. We, then, run a soft launch to evaluate which areas need further improvement. After running the full launch, we continuously ensure the campaign reaches its peak performance. Collectively offering information in the form of clear and transparent reports

FLINK’s Outbound Contact Center Services include:

Telemarketing Services
Our team at FLINK will run an online campaign, carefully study your product or service, and contact your database; we keep clear and detailed reports that reflect concise metrics to analyze your program’s overall health and performance.

Market Research
FLINK will make sure that you have all the necessary information that will keep you ahead of the curve.

Data Collection
Our team at FLINK prioritizes quality and reliable data that will help increase your sales, make more informed decisions, and launch more effective marketing campaigns which will eventually increase your profitability.

Data Validation
FLINK’s data validation experts will go over your data attained from your database, and rectify any incorrect or inaccurate information to make certain that they are always updated and reliable to work with.

Inbound Contact Center
We jointly work together with our clients at project planning and understanding requirements; while mutually coming to an agreement, when it comes to sizing, recruitment and technical solution assessment.

Our team at FLINK ensures that you maximize your client retention rate by providing round-the-clock customer service; FLINK’s team is well trained to ensure that we capture data in a well-structured and informative manner, and respond and adapt swiftly to any requirements.

FLINK’s Inbound Contact Center Services include:

Client Care
FLINK ensures that all inbound calls are properly handled with issues suitably resolved within a timely manner. We provide your customers with the attention and dedication they deserve.

Claims Services
Claims processing requires a high level of precision to verify the claim, check the facts, and reach a conclusion; our team at FLINK ensures faster and meticulous processing of claims to eradicate any errors involved.

Information Hotlines
FLINK will provide your business with the necessary support to answer all your customers’ enquires and explain the product or service thoroughly.